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Home: Anti Spam Policy

Emailxtra.com Anti-Spam Policy

The following discloses our permission-based marketing practices for Emailxtra.com. Please note that this policy in no way supersedes, replaces or complements the privacy policies of our clients.

If you have received unwanted, unsolicited email sent via the Emailxtra.com system or purporting to be sent via Emailxtra.com, please report it here.

1) We have a stringent anti-SPAM policy with our clients. If you have received an unsolicited email (SPAM) from one of our clients, you can let us know at .

2) You must attach a copy of the offending email message in order for us to be able to take action. We will not respond to your email unless you request otherwise.

Companies use us to send personalized communication to their prospects and customers. Emailxtra.com expressly forbids the transmission of unsolicited commercial email and unsolicited bulk email. In order to enforce an anti-spam policy, we have the following definition for determining what constitutes "spamming":

SPAM is an unsolicited commercial email, or an email sent to a recipient who would not have a reasonable expectation of receiving email from the sender.


What is SPAM?

  • Any email advertising illicit or illegal activities.
  • Any message sent to email addresses which were not provided by the recipient, including those collected from newsgroups, web sites, and domain registration information.

What is not SPAM?

Email sent by an organization with whom the recipient had previously established a relationship, PROVIDED THAT the sender provides a mechanism for recipients to remove themselves from the mailing list. This can include:

  • Product support updates
  • Organizational news updates
  • New related product offerings

In the event that Emailxtra.com receives complaints regarding unsolicited email from an Emailxtra.com customer source, the customer will be required to supply the external source of their customer data.

Emailxtra.com encourages companies to respect their customers’ time and attention by controlling the frequency of mailings to individual email addresses, as well personalizing communication with information that indicates they have an existing relationship with their customers. (Most bulk lists contain only an email address.)

Regulations for List Owners

License Agreement: Each mailing list administrator is required to agree to a license agreement which requires that all members of their mailing list must have established a relationship with the list owner.

Mandatory Unsubscribe Instructions: All messages sent via Emailxtra.com will include instructions for recipients to remove their email addresses from the mailing list from which the message was sent.

Account Termination for Abusers: Reports of unsolicited email may result in the cancellation of a mailing list account without refund.

As a list owner, you are fully responsible for any third party's adherence to our policies for lists which you obtain and use in our system. Any violation of our policies by third parties will be seen as violations by you, and will subject your account to disciplinary action, termination, and fees accordingly.

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Factors that Influence Email Open Rates

From Line: Is the from line name immediately recognizable to all recipients? If not, consider personalizing the from line so that it is more relevant to various list segments.

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